Terms of Service
Our terms are designed to keep your path from cart to closet clear, confident, and fair.
| Topic | Quick Answer | Details |
|---|---|---|
| Using the Site | Use = Acceptance | By accessing or purchasing on CINDERCLOTH.COM, you agree to these Terms. |
| Payments | USD; taxes shown at checkout | Accepted: PayPal, credit/debit cards, Stripe, Airwallex. |
| Shipping | Standard handling 2-4 business days | Transit 3-7 business days; standard fee $6.99 per order. |
| Returns | 30 days from delivery | Refunds processed 5-7 business days after inspection; no restocking fee. |
| Contact | Email support | [email protected] |
1. Acceptance of Terms
By accessing CINDERCLOTH.COM or completing a purchase, you agree to these Terms of Service and to any policies referenced herein. If you do not agree, please discontinue use.
Plain-English summary
Shopping or browsing here means you accept these rules.
2. Account Responsibility
If you create an account, you must provide accurate information and keep your login credentials secure. You are responsible for all activity under your account. Notify us promptly of any unauthorized use.
Plain-English summary
Use real info and protect your password; tell us if something looks off.
3. Order Acceptance and Cancellations
All orders are offers to purchase and are subject to acceptance by CINDERCLOTH.COM. We may refuse or cancel any order if we suspect fraud, encounter inventory shortages, detect pricing or product information errors, or for other lawful reasons. If a pricing or availability error occurs, we may contact you for confirmation or cancel the order and issue a refund. Order cancellation requests may be possible only before fulfillment begins; we cannot guarantee changes once processing starts.
Plain-English summary
Orders aren’t final until we confirm; if there’s a fraud risk, stock issue, or price mistake, we may cancel and refund.
4. Pricing and Payment
Prices are listed in USD. Applicable taxes are shown at checkout where required by law. By submitting an order, you authorize us (and our payment processors) to charge the total amount to your selected payment method. Accepted payment methods: PayPal, credit/debit cards, Stripe, Airwallex. If your payment method fails or is declined, we may cancel the order.
Plain-English summary
We charge in USD, show taxes at checkout, and accept PayPal, credit/debit cards, Stripe, and Airwallex.
5. Shipping and Delivery
Standard handling time: 2-4 business days. Standard transit time: 3-7 business days after shipment. Standard shipping fee: $6.99 per order. Delivery times are estimates and may vary due to carrier delays or circumstances beyond our control. Title and risk of loss pass upon delivery to the address you provide. For more details on carriers, timelines, and fees, see our shipping policy topics.
Plain-English summary
We prep your order in 2-4 business days, carriers typically take 3-7 business days, and shipping costs $6.99 per order.
6. Returns and Refunds
You may request a return within 30 days from delivery. After we receive and inspect the item, refunds are processed in 5-7 business days to the original payment method. Your bank or card issuer may take an additional 5-10 business days to post the refund. No restocking fee applies. Original shipping is refunded only when we are at fault.
Plain-English summary
Return within 30 days; once received, we refund in 5-7 business days, and your bank may take 5-10 more.
7. Acceptable Use
You agree not to misuse the site, including but not limited to: scraping, crawling, or harvesting data; attempting to interfere with site security or operations; using automated scripts or bots without permission; infringing intellectual property; uploading harmful code; harassing, abusing, or defaming others; or using our brand assets for unauthorized resale, endorsement, or commercial purposes.
Plain-English summary
Shop and browse respectfully—no bots, scraping, hacks, or misuse of our brand.
8. Intellectual Property
All content on CINDERCLOTH.COM—including text, graphics, logos, images, product names, and site design—is owned by or licensed to us and protected by applicable intellectual property laws. You may not copy, modify, distribute, display, or create derivative works from our content without prior written permission.
Plain-English summary
Our site content is ours—please don’t reuse it without permission.
9. Disclaimers and Limitation of Liability
The site and its contents are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. To the fullest extent permitted by law, CINDERCLOTH.COM and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the site or purchase of products. Our total liability for any claim relating to a purchase will not exceed the amount you paid for that purchase.
Plain-English summary
We do our best, but we can’t promise perfection; our liability is limited to what you paid for the item in question.
10. Force Majeure
We are not responsible for delays or failures to perform due to events beyond our reasonable control, including acts of God, natural disasters, epidemics, labor disputes, supply chain disruptions, governmental actions, power outages, or carrier delays.
Plain-English summary
Extraordinary events outside our control can delay service without liability.
11. Governing Law
These Terms are governed by the laws of the country in which the brand operates, without regard to conflict-of-law principles.
Plain-English summary
Local laws where we operate apply to these Terms.
12. Changes to the Terms
We may update these Terms from time to time. Changes take effect when posted on CINDERCLOTH.COM. Your continued use of the site after changes means you accept the updated Terms.
Plain-English summary
We may revise these rules; using the site after updates means you agree.
13. Contact
Questions about these Terms? Reach us at [email protected].