Return & Refund Policy

At Cindercloth, we take immense pride in the craftsmanship and tailored elegance of our apparel collections, including our premium Blazers, Cardigans, and Shirts. We want you to feel completely confident in your purchase. If for any reason you are not fully satisfied with your order, we offer a comprehensive and straightforward return and refund framework.

1. Return Eligibility and Timeframe (60 Days)

To ensure a smooth and fair process for all customers, items must satisfy specific condition criteria to qualify for a return within our allowed timeframe:

• Return Window: Return requests must be initiated and postmarked within 60 days from the confirmed delivery date of your order.
• Item Condition: All returned garments (Blazers, Cardigans, and Shirts) must be unworn, unwashed, unaltered, and undamaged, with all original manufacturer tags, brand labels, and packaging intact.
• Exclusions: Items that show signs of wear, makeup stains, perfume odors, or alteration, or items marked as final sale/clearance, are strictly ineligible for return.

2. Return Fees and Cost Structure

We believe in maintaining complete transparency with our clientele. Cindercloth is committed to a customer-friendly return process:

Return Type	Timeframe Allowed	Return Fees	Processing Description
Standard Apparel Return Blazers, Cardigans, Shirts	60 Days from Delivery	$0.00 (No Fees)	Full item purchase price refunded back to original payment method.

Note: There are absolutely no restocking fees or administrative charges applied to eligible standard returns processed through our support channels.

3. Step-by-Step Return Process

Initiating a return with Cindercloth is straightforward. Please follow these simple steps to ensure timely processing:

• Step 1: Contact Support: Send an email to our support team at [email protected] with your order number, the specific item(s) you wish to return, and the reason for the return.
• Step 2: Receive Return Authorization: Our team will review your request and reply within 1 business day with detailed return shipping instructions and the designated return address.
• Step 3: Secure Packaging: Carefully pack the items in their original packaging (or a secure alternative) along with your packing slip or order reference details.
• Step 4: Ship the Item: Mail the package back to our return processing center using a trackable shipping carrier.

4. Refund Processing Timeline (12 Days)

Once your returned package arrives at our facility, our quality control team performs a thorough inspection to ensure compliance with our return eligibility standards.

• Inspection & Approval: Inspection is typically completed within 1 to 2 business days of package arrival.
• Refund Execution: Upon approval, your refund will be officially initiated and processed within a maximum of 12 business days.
• Payment Method Posting: Funds will be automatically credited back to your original payment method (Credit Card, PayPal, etc.). Depending on your banking institution or card issuer, please allow an additional 3–5 business days for the credit to officially reflect on your statement.

5. Exchanges and Damaged Items

If you received an incorrect size, color, or a defective/damaged item, we will gladly make things right:

• Exchanges: If you need a different size or style for your Blazer, Cardigan, or Shirt, the fastest method is to initiate a return for the unwanted item and place a new order simultaneously, or contact our support team to coordinate an exchange.
• Defective or Damaged Goods: In the rare event that an item arrives damaged or flawed, please notify us via email immediately upon receipt, including photographic evidence of the defect, so we can expedite a replacement or full refund.

6. Customer Support and Contact Information

If you have any questions, concerns, or require assistance regarding our Return & Refund Policy, please do not hesitate to contact our customer support team:

Thank you for shopping with Cindercloth. We appreciate your confidence in our tailored collections.