Refund Policy
We make refunds straightforward so you can get back to feeling your best in the right look.
Refund timeline
| Step | Timeframe |
|---|---|
| Approval to refund processed | 5-7 business days |
| Processed to visible on your statement | 5-10 business days (varies by bank or payment provider) |
When refunds are approved
Refunds are approved after we receive and inspect your return, when eligible items are sent back within 30 days from delivery. In certain verified cases that do not require a return (for example, an incorrect or defective item confirmed by our team), we may approve a refund once the issue is verified.
Refund method
Approved refunds are issued to your original payment method (PayPal, credit/debit cards, Stripe, or Airwallex). We are not able to redirect refunds to a different method.
Processing time
Once your refund is approved, we process it within 5-7 business days.
Posting to your statement
After processing, it typically takes 5-10 business days for the refund to appear on your bank, card, or payment account statement, depending on your provider.
Original shipping
Original shipping charges are refunded only when CINDERCLOTH.COM is at fault (for example, a confirmed defective item or an incorrect item shipped). In all other cases, original shipping is not refundable.
Restocking fees
No restocking fees are charged.
Partial refunds
We may issue a partial refund when returned items show signs of wear, missing or removed tags, non-original or damaged packaging, stains, odors, or other damage not due to transit. The reduction, if any, reflects the loss in resale value and will be communicated after inspection. Processing and posting follow the same timelines above.
Questions about refunds
Our team is here to help. Email [email protected] with your order number and details so we can assist quickly.