Privacy Policy

We protect the data that powers your style transformation—clear choices, no surprises.

Quick reference	Key points
What we collect	Account and order details, payment info (processed securely by listed providers), and technical/cookie data.
Why we use it	To process orders, provide support, prevent fraud, comply with law, and improve the site.
Who we share with	Payment processors, shipping carriers, analytics and cloud service providers, and legal authorities when required.
Your controls	Access, correct, delete, or opt out of marketing; cookie choices; CCPA/CPRA and GDPR rights.
Contact	[email protected]

1) What personal data we collect

Identity and contact

Name, email address, and other details you provide at checkout or account creation so we can recognize you and deliver your order.

Order and payment

Order contents, transaction totals, fulfillment details, and limited payment information necessary to complete your purchase. Full card details are handled by our payment processors (see Sharing below).

Support and communications

Messages you send to our support team, your preferences, and responses to surveys or promotions you choose to join.

Technical and usage

Device information, browser type, IP address, session data, and site interactions collected via cookies and similar technologies to keep the site working and improve performance.

2) Why we process your data

Order fulfillment

We use your details to confirm purchases, take payment, ship items, and send order updates.

Customer support

We respond to questions, handle returns and refunds, and make sure any issues are resolved quickly.

Fraud prevention and security

We verify identity where needed, detect suspicious activity, and protect our store and customers.

Analytics and improvement

We analyze site performance and shopping patterns to enhance selection, fit guidance, and experience.

Legal and compliance

We keep records for tax, accounting, and other legal obligations, and to enforce our terms.

Marketing (optional)

With your permission or as permitted by law, we send style updates and offers. You can opt out anytime (see Your rights).

3) Cookies and similar technologies

Essential

Required for core functions like cart, checkout, and account sign-in. You cannot opt out of these if you want to use those features.

Analytics

Help us understand site traffic and product interest so we can improve fit, selection, and navigation.

Optional marketing

Used to personalize content or measure campaign performance. You can decline these without affecting basic shopping features.

Controls: You can manage cookies through your browser or device settings. Blocking essential cookies may limit site functionality.

4) When and with whom we share data

Payment processing

We share necessary information with payment processors to complete transactions: PayPal, Stripe, and Airwallex. Credit/debit card payments are processed through Stripe or Airwallex. These providers receive only the data needed to process your payment securely.

Shipping and logistics

We share delivery details with third-party shipping carriers and fulfillment partners to pack, ship, and track your order.

Analytics and technology services

We work with analytics, hosting, and cloud service providers to operate our website and understand performance. These partners process data under our instructions.

Legal and safety

We may disclose information to law enforcement, regulators, or others when required by law or to protect our rights, users, or the public.

5) Data retention

We keep personal data only as long as needed for the purposes described above:

• Orders and payments: retained to fulfill your purchase and meet tax and accounting duties.
• Support records: retained to resolve issues and improve service quality.
• Cookies: retained according to their type and settings in your browser.
• Aggregated or de-identified data may be kept for analytics without identifying you.

6) Your rights and choices

All customers

• Access: request a copy of your personal data.
• Correction: ask us to fix inaccurate or incomplete data.
• Deletion: request deletion where applicable.
• Marketing opt out: unsubscribe from promotional emails at any time; essential service messages will still be sent.
• Cookie controls: adjust settings in your browser or device to manage non-essential cookies.

California (CCPA/CPRA)

If you are a California resident, you have the right to know, delete, and correct personal information we hold about you, and to opt out of certain data sharing. We do not sell your personal information for money. You can exercise rights by emailing [email protected]. We will verify your request and respond as required by law. You may use an authorized agent subject to verification.

EEA/UK (GDPR)

Where GDPR applies, we process data under these lawful bases: contract (to fulfill your order), legitimate interests (to improve and secure our services), legal obligation (tax/accounting), and consent (for optional marketing). You may request access, rectification, erasure, restriction, data portability, or object to processing where applicable. You also have the right to lodge a complaint with your local supervisory authority.

7) Children’s privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal data from them. If you believe a child under 13 has provided personal data, contact us and we will delete it.

8) How to contact us about privacy

Email: [email protected]

9) Effective date

This Privacy Policy is effective on the date this page is published and may be updated when our practices change.