Frequently Asked Questions
Your look should feel effortless—these quick answers keep your order just as smooth.
| Topic | At a glance |
|---|---|
| Shipping fee | $6.99 per order |
| Handling time | 2-4 business days |
| Transit time | 3-7 business days |
| Return window | 30 days from delivery |
| Refund processing after item is received | 5-7 business days |
| Time for refund to appear on statement | 5-10 business days |
| Payments accepted | PayPal, credit/debit cards, Stripe, Airwallex |
| Currency | USD |
| Taxes | Shown at checkout where applicable |
| Support | [email protected] |
Orders
How do I place an order and what happens after checkout?
Order online, then watch for two emails—one confirming your order and one with tracking once it ships. Add your styles to cart, proceed to checkout, and pay with PayPal, credit/debit cards, Stripe, or Airwallex in USD (taxes are shown at checkout where applicable). After payment, we confirm your order by email, prepare it within 2-4 business days, and send a shipping notice with tracking when it’s on the way.
Sizing
How do I choose the right size, and what if I’m unsure?
Start with your usual size; if you’re between sizes or prefer a relaxed look, consider sizing up. For personalized fit advice on tops, dresses, denim, or sets, email [email protected] with your measurements and the item name. If measurement details are available on a product page, compare them to a similar garment you own for the most accurate fit.
Shipping
What are the shipping fee, handling time, and transit time?
Shipping is straightforward: the standard shipping fee is $6.99 per order. Orders are handled in 2-4 business days, and standard transit time is 3-7 business days. You’ll get a confirmation email at checkout and a separate tracking email once your package departs.
How do I track my order?
Tracking arrives by email as soon as your order ships. Open the tracking email to see live updates from the carrier; if you can’t find it, check your spam folder or contact [email protected] and we’ll resend the details.
Returns
What is your return window and what’s required?
You can request a return within 30 days from delivery. Keep items in original condition. Email [email protected] with your order number and the item you’d like to return to receive next steps. There is no restocking fee. Original shipping is refunded only when we are at fault (for example, incorrect or damaged item).
Refunds
When will I receive my refund?
After we receive and inspect your return, refunds are processed in 5-7 business days. Your bank or payment provider may take an additional 5-10 business days to post the credit to your statement. We’ll notify you by email as soon as your refund is issued.
Support
How do I contact support?
Email us anytime at [email protected] for help with orders, sizing, shipping, tracking, returns, or refunds.