Cancellation Policy
Change your mind, keep your confidence—here’s exactly how order cancellations work at CINDERCLOTH.COM.
| When | What we can do |
|---|---|
| Within 2 hours of placing your order | Eligible for cancellation in most cases. Email us to request it. Refunds for approved cancellations are issued to your original payment method; processing takes 5-7 business days, and your bank/payment provider may take an additional 5-10 business days to post. |
| After processing has started | We will try to stop the order, but cancellation is not guaranteed. If the order has shipped, cancellation is no longer possible. You may submit a return after delivery according to our 30-day window from delivery. |
1) Our cancellation window
You may request a cancellation within 2 hours of placing your order.
2) After processing begins
Once an order enters processing (for example, queued for picking/packing or a shipping label is created), we cannot guarantee cancellation. If the package has shipped, cancellation is not possible.
3) How to request a cancellation
- Locate your order number in your confirmation email.
- Email [email protected] with the subject line: Cancel Order – [Your Order Number].
- Include your full name and the reason for cancellation in the message.
- Wait for our confirmation email. If we can cancel, we will confirm and begin the refund process.
4) Refunds for approved cancellations
- Method: Refunded to the original payment method.
- Processing time: 5-7 business days after we confirm the cancellation.
- Appearance on statement: Your bank or payment provider may take an additional 5-10 business days to post the credit.
- Shipping fees: The original shipping fee of $6.99 per order is refunded only if CINDERCLOTH.COM is at fault (for example, a duplicate order caused by a system error).
5) Check your shipping address before paying
Customers are responsible for entering an accurate shipping address at checkout. Address edits are only possible if the order has not yet entered processing; once processing begins, we may be unable to modify or cancel the order.
If you have questions or need help with a time-sensitive cancellation request, email [email protected] right away so we can review your order status.